Posts tagged ‘360 support’
Why You Need Toyota 360 Support
You may have come across the terms Toyota 360 Support and Toyota 360 Support Plus, but understanding the nuances can be perplexing. Fear not! In this blog post, we aim to demystify these plans by answering frequently asked questions to understand what each provides and why it’s essential to productivity.
What is Toyota 360 Support?
At its core, Toyota 360 Support embodies Toyota’s commitment to being your partner throughout the entire lifecycle of your material handling equipment. The lifecycle encompasses the processes of buying, owning, servicing, and eventually replacing the equipment when necessary.
Why is Toyota 360 Support necessary?
Downtime is the adversary, and Toyota 360 Support is your shield. By optimizing the performance of your investments, preventing downtime, and safeguarding your bottom line, this support plan ensures you get the most out of your material handling equipment.
What does Toyota 360 Support include?
Toyota 360 Support has many benefits, including a guaranteed 4-hour response time for emergency service requests and a 2-year warranty on genuine parts—all at no additional cost.
What about the cost of Toyota 360 Support?
Good news! Toyota 360 Support is a standard feature in Toyota’s industry-leading warranty, so there’s no extra cost to you.
Can I still get Toyota 360 Support if I relocate?
Absolutely! Toyota has you covered, regardless of your location. Toyota 360 Support provides access to a vast network of over 3,500 certified Toyota technicians and more than 220 dealer locations nationwide.
What is Toyota 360 Support Plus?
Building upon the foundation of Toyota 360 Support, Toyota 360 Support Plus takes it a step further by offering additional perks, such as the first year of Planned Maintenance (up to 4 PMs), carriage-to-counterweight coverage for up to 3 years or 6,000 hours, and a 5-year major component coverage.
How much does Toyota 360 Support Plus cost?
The cost of Toyota 360 Support Plus varies based on the specific model of your material handling equipment. You can find the pricing details for your model on the Toyota website.
Can I get Toyota 360 Support Plus with T-Matics installed?
Indeed, although there is a slightly higher cost associated with it. Detailed pricing information for specific models with T-Matics installed is available on the Toyota website.
Can I extend Toyota 360 Support Plus beyond three years?
Absolutely! Toyota 360 Support offers 4- and 5-year options for most models. Check the Toyota website to see if an extended plan is available for your specific model.
How much money can I save with Toyota 360 Support Plus?
Savings with Toyota 360 Support Plus are substantial, but the exact amount depends on your specific model. Visit the Toyota website for a value comparison tailored to your equipment.
Is Toyota 360 Support Plus available if my business is far from a Toyota dealership?
Toyota 360 Support Plus pricing and availability apply to customer locations within 50 miles of a Toyota Forklift dealership. Additional charges may apply beyond this distance.
Ready to purchase a forklift with Toyota 360 or Toyota 360 Support Plus?
Contact us to set up a free consultation. Our knowledgeable material-handling professionals can assist you in finding the perfect forklift and 360 Support plan for your specific needs.
Watch a video to learn more about Toyota 360 and 360 Support.
How to Set Up a Forklift Maintenance Schedule
Most people know regular service is vital for a safe and reliable car. The same goes for forklifts. Setting up a regular forklift maintenance schedule for your forklift fleet can help with things like:
- Expensive repairs
- Unexpected downtime
- Protecting the resale value of your fleet
- Protecting the safety of your forklift operators and employees
So, how often should you set up a service for your forklift or fleet? Well, it depends on the type of forklifts you use and how often you use them.
Internal Combustion Forklifts
Internal Combustion (IC) forklifts generally need service every 250-300 hours. You may need service more often if you operate forklifts in extreme temperatures or dirty environments or have fork attachments.
Here are the top four things to focus on during a 250–300-hour IC forklift service:
- Change filters
- Grease parts
- Look for minor problems to prevent big problems
- Conduct safety inspection
Electric Forklifts
With fewer parts to replace and service, electric forklifts require less maintenance than IC forklifts. In general, you should inspect and service electric forklifts every 500 hours. Again, your service intervals may vary if you work in extreme environments or use fork attachments.
Here are the top six things to focus on during a 500-hour electric forklift service:
- Check the motor
- Inspect the cables
- Lubricate moving parts
- Inspect battery
- Check lights, accessories, and attachments
- Conduct safety inspection
Sample One-Year Maintenance Schedule for IC and Electric Forklifts
For reference, here is a sample one-year maintenance schedule for IC and electric forklifts. It’s a general list of things to focus on; however, you should always follow manufacturer guidelines for your specific forklift.
Every 250 Hours/Two Months
- Check engine idle speed and ignition timing
- Lubricate chassis and mast components
- Change engine fluids and filters
- Blow out and inspect the brakes
- Inspect the hydraulic system and mast
- Check belts, hoses, the drive train, steering, and electrical system
- Inspect tires for damage and wear
- Inspect attachments (if applicable)
Every 500-600 Hours/Four Months
- All items in the 250-hour service above
- Inspect the chains for damage and proper tension, check the mast operation, inspect carriage rollers, lift and tilt cylinders for proper function
- Check/adjust the chassis links, clutch release bearing, and mast support bushing
- Inspect the hydraulic oil pump and check the hydraulic oil level hydraulic filter (replacing if necessary)
- Clean the radiator
- Inspect the PCV valve
- Asses pedal free play
- Check/adjust hand brake
Every 1,000 Hours/Six Months
- All items in the 250 and 500-hour service above
- Change all fluids and filters, including (but not limited to) hydraulic, transmission, and brake fluid.
- Replace the spark plugs
- Lube drive hubs
Every 2,000 Hours/One Year
- All items in the 250 and 500, and 1,000-hour service above
- Replace the: antifreeze, differential and transmission oil, contact breaker (points), and condenser (on older units)
- Hydraulic pressure check
- Cooling system check
- Inspect steer axle
- Inspect brake drums (replace if necessary)
- Compression check
- Clean and check the fuel system
Service intervals can get confusing if you have a large or mixed fleet. Contact us to set up a service appointment today! Our team of experienced forklift technicians can create a general maintenance plan that considers all the different types of forklifts in your fleet and when to service them.
When to Service a Forklift
Our motto for maintaining safe forklifts is: “When in doubt, check it out!”
It’s always a good idea to keep a regular service schedule for your forklift fleet, but occasionally, we all fall behind or forget. If you think you might have missed a service appointment or can’t remember when you had the last one, here are nine ways to help figure out if it’s time for a checkup.
- Check your calendar. Has it been six months or more? If the answer is yes, it’s time for a service call.
- Count the hours. If you have a general idea of when your forklift was last serviced, you can count the hours of use to help figure out if it’s time for a service call. Has it been 250* hours or more since the last service if you have an internal combustion forklift? Is it used for 500* hours or more if you have an electric forklift? If either answer is yes, it’s time to service your forklift.
- Notice the tires. Check your forklift tires for cuts, cracks, tire treads, or bald spots. If you see anything unusual, it’s a reason for a service call.
- Focus on the forks. Are your forks cracked, dented, or misshapen in any way? If so, you run the risk of dropping or damaging a load. Don’t take the chance. It’s time for a service call.
- Check the chains. Look at your forklift chains to check for rust, corrosion, kinks, or other damage. Properly lubricated forklift chains usually last around 6,000 hours. If you see damage anywhere at any time, it’s time to service your forklift chains to ensure they are safe.
- Look for oil leaks. If your forklift’s oil level is low, you risk increased friction and temperatures, which can cause problems in other parts of the forklift. Oil leaks are also a safety hazard for other forklifts and pedestrians. If your forklift leaks even a tiny amount of oil, it’s time for an immediate service call.
- Listen up. Are your brakes grinding? Are your tires squeaking? Is the mast making an unusual sound? Noises are often the first sign of a problem — time to make a call.
- Follow your nose. Do you smell fuel coming from the forklift engine? If so, you may need a new filter or service.
- Call your local forklift dealer. If your local dealership services your forklift, they’ll be able to tell you exactly when it was in for repair. Let them do the work so you don’t have to.
If you’re concerned about your forklift or fleet, click here to schedule a service appointment to help put your mind at ease. 
*These are generalizations. Please check your manufacturer’s guide or manual for information on your specific forklift.
How to Use 360 Support to Prevent Downtime
If you’re in the manufacturing or distribution industry, you probably know that unplanned downtime is one of the worst things that can happen to a business. It often means productivity comes to a standstill. Nothing is being produced, packaged, or moved, but your overhead expenses are still ticking away by the minute. All of this can lead to enormous amounts of stress, leading to poor decision–making and mistakes. It can mess up your day. Learn how 360 Support can help.
The reality is that unplanned downtime can happen to any business at any time and can do a lot of damage. It is costly, and unplanned downtime can also affect employee morale, your business reputation, and future sales.
Toyota 360 support is the most comprehensive support promise in the industry, designed to save you money, downtime, and headaches. The ultimate goal is to give you peace of mind knowing that Toyota is in your corner when you need it most.
360 Support promises you unparalleled support in the event of unplanned downtime.
- Four-hour guaranteed turnaround time on emergency maintenance requests
- A Toyota Certified Technician trained in Toyota forklifts
- Toyota Genuine Parts to retain the quality, reliability, and value legendary in Toyota forklifts
- An industry-leading two-year parts warranty
- Toyota standard and Extra Care Warranty programs
- Optional T-Matics support
- Toyota Mobile Service app
- And if you want to do more, you can help prevent unplanned downtime with 360 Support Plus, which includes a planned maintenance plan.
If you’re in the market for a new forklift, click here to watch a video about Toyota 360 Support. If you’ve already bought a Toyota forklift, click here to watch a video about 360 Support Plus and Toyota’s planned maintenance plan.
Unplanned downtime happens to every business at some point, but it doesn’t have to ruin your day completely. Partner with Toyota to ensure you’ve got the best support in the industry to tackle unplanned downtime when needed.