Technician checking under hoodAt Toyota Material Handling Solutions, we know the hard work and commitment of our team members is the driving force behind our success. From associate training and development to competitive compensation and benefit packages, we invest in our team members knowing that people are the core of what moves us forward.

As an equal opportunity employer, we offer the following benefits:

  • Medical
  • Vision
  • Dental
  • 401K matching
  • Paid time off
  • Paid training

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CURRENT OPENINGS

Service Agreement Consultant

Job Summary

Service Agreement Consultants are responsible for growing Toyota Material Handling Solutions’ customer base by selling service maintenance agreements in an assigned territory within Los Angeles county. In addition, the position works as a liaison between the customer and the dealership on service issues.

Responsibilities and Duties

  • Grow customer base for Planned Maintenance, Guaranteed Maintenance and Vehicle Management System Guaranteed Maintenance plans, and service repair work in Los Angeles county
  • Aggressively quote and sell service maintenance. Coordinate with the customer and service department the corresponding maintenance services. Generate additional service repair work for Toyota Material Handling Solutions as a result of technician’s Planned Maintenance and Guaranteed Maintenance visits to the customer
  • Secure a completed credit application from the customer and submit it to Toyota Material Handling Solutions’ Credit Manager to establish the customer’s credit prior to the commencement of any service work. If alternative payment options are required, such as C.O.D., arrange for payment at time of service
  • Coordinate the scheduling of initial maintenance plan visit with the customer and internal Toyota Material Handling Solutions service personnel
  • Be an effective business partner to customers and prospects by understanding their service needs and striving to exceed customer expectations. Promote Toyota Material Handling Solutions as a “solutions provider” to the customer/prospects
  • Utilize Microsoft Dynamics CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications and post-sale follow-up
  • Keep close contact with customers to troubleshoot issues and help ensure positive Toyota Customer Satisfaction Program service survey results
  • Utilize available technology to be a more effective and efficient resource to Toyota Material Handling Solutions, its customers and prospects
  • Ensure professional development by participating in Toyota Material Handling and Toyota Material Handling Solutions training

Job Prerequisites

  • High School Graduate or equivalent
  • Strong sales and customer service skills required
  • Comprehensive Toyota material handling product knowledge preferred
  • Previous experience in an affiliated field, such as automotive or forklift, preferred
  • Strong computer skills including intermediate skills in Microsoft Office 365 Word, Excel, Outlook and Teams
  • Valid CA driver’s license with good driving record. Own an automobile and have auto insurance meeting Toyota Material Handling Solutions’ requirements
  • Ability to communicate on a professional level with customers, prospects, technicians, and Toyota Material Handling Solutions management and team members

Job Type: Full-time

Account Manager

Job Summary

Account Managers are responsible for growing Toyota Material Handling Solutions’ customer base by selling new material handling equipment, used equipment, parts, service, rental sales and racking/warehouse systems in an assigned territory within Los Angeles county.

Responsibilities and Duties

  • Grow parts, service and rental sales volume and expand the customer base by selling new and used equipment in Los Angeles county
  • Develop annual business plan and goals. Provide monthly updates on achievements versus goals. Exceed all annual sales goals and expectations
  • Be an effective business partner to customers and prospects by understanding their business needs and striving to exceed customer expectations; promote Toyota Material Handling Solutions as a “solutions provider” to the customer/prospects
  • Actively solicit new business through cold calling. Qualify all leads within 12 hours. Answer emails and voice mails within 4 hours
  • Work up new equipment quotes in Toyota’s SAP system. Exceed the designated minimum number of quotes per month, as set by management
  • Promote and sell Toyota 360 Support Plus plans; as well as, Toyota Material Handling Solutions Planned Maintenance, Guaranteed Maintenance and Vehicle Management System (VMS) Guaranteed Maintenance
  • Understand and present financial merchandising solutions, prepare credit applications and product surveys; and evaluate off-lease and trade-in equipment
  • Utilize Microsoft Dynamics CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications, post-sale follow-up, surveys and lost orders
  • Manage Toyota’s Customer Satisfaction Program (CSP) survey verification process, meeting or exceeding the 11-day verification requirement. Keep close contact with customers to troubleshoot issues and help ensure positive survey results
  • Utilize available technology to be a more effective and efficient resource to Toyota Material Handling Solutions, its customers and prospects
  • Ensure professional development by participating in Toyota Material Handling and Toyota Material Handling Solutions training
  • Be open to coaching by your Vice President of Sales and other Toyota Material Handling Solutions managers

Job Prerequisites

  • High School Graduate or equivalent; College preferred
  • 3+ years of material handling industry knowledge and outside sales skills experience required
  • Strong computer skills including intermediate skills in Microsoft Office 365 Word, Excel, Outlook and Teams; plus, a working knowledge of SAP, Microsoft Dynamics CRM and DocuSign
  • Comprehensive Toyota material handling product knowledge helpful
  • Strong financial merchandising skills
  • Strong written and oral communication, organizational and time/territory management skills
  • Self-motivated, goal-oriented personality and ability to work independently with minimal personal supervision. Must be able to work long hours, sometimes 10-12 hours a day
  • Must have a valid California driver’s license and a good driving record. Own an automobile and have auto insurance meeting Toyota Material Handling Solutions’ insurance requirements
  • Ability to communicate on a professional level with customers, outside vendors and Toyota Material Handling Solutions team members
  • Obtain and keep current OSHA forklift driver certification

Job Type: Full-time

Customer Service Sales Representative (CSSR)

Job Summary

Primary responsibilities include selling all aftermarket products (parts, service and rental), generating maintenance agreements; and providing follow-up to customers.

Responsibilities and Duties

  • Increase customer base for Planned Maintenance (PM) or Full Maintenance (FM) service contracts, as well as, service repair work, parts and rentals
  • Promote the sale of parts, rentals and tires to retail customers within an assigned territory
  • Coordinate the credit approval process for new customers, including submitting credit applications to the Accounting Department and verifying that credit has been approved before service work is performed. For cash on delivery customers (COD), coordinate payments at time of service
  • Work with the customer and Toyota Material Handling Solutions’ Service department dispatcher to schedule service
  • Once service has commenced, follow up with the Service and Parts departments on parts availability and the progress of repairs. Communicate the schedule and any delays with customers
  • Inspect and quote repairs for lease return units
  • Make contact with new equipment customers as part of the Toyota Delivery Experience Program
  • Sell non-forklift products (allied) including but not limited to batteries, chargers and watering systems, Columbia utility vehicles and Kärcher sweepers and scrubbers
  • Sell Operator Safety Training courses and teach classes
  • Complete necessary Microsoft Dynamics CRM, Toyota E-Learning and other training
  • Perform other duties as assigned by your supervisor

Job Prerequisites

  • High School Graduate or equivalent; College preferred
  • Strong selling skills
  • Comprehensive Toyota material handling product knowledge helpful
  • Previous forklift experience; or experience in an affiliated field such as automotive
  • Previous customer service or sales experience
  • Must have a valid California driver’s license and a good driving record
  • Must have auto insurance meeting Toyota Material Handling Solutions’ insurance requirements
  • Ability to communicate on a professional level with customers, technicians and Toyota Material Handling Solutions team members
  • Good customer service aptitude and attitude is critical to the success in this position
  • Working knowledge of Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, Outlook and Teams
  • Familiarity with Microsoft Dynamics CRM is a plus

Job Type: Full-time

Forklift Technician

Job Responsibilities:

  • Ability to communicate with customers both in-house and in the field
  • Ability to determine whether work should be done in-house or in the field
  • Repair gasoline, LPG, diesel or electric-powered forklifts
  • Make repairs, as needed, including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning tires, etc.
  • Lubricate lift trucks and perform other duties in connection with maintenance and operation of lift trucks
  • Can include manual labor such as heavy lifting and operating power equipment
  • Make supervisor aware of problems as they occur
  • Complete paperwork, as needed, to open and close work orders
  • Keep service van clean and report any vehicle problems to your supervisor
  • Practice safe work habits
  • Other duties as assigned by your supervisor

Job Qualifications:

  • High school graduate
  • Three to five years material handing technician experience
  • Excellent driving record (as shown on current DMV report)
  • Will be expected to drive to Toyota Material Handling Solutions customer sites. Sites vary over the general Los Angeles area (company van and gas are provided)
  • Ability to read and follow GPS navigation directions
  • Own your own tools and tool box
  • Must be able to write and spell English clearly and correctly
  • Customer service attitude and aptitude
  • Good attendance and punctuality is required
  • Must be reliable, report to work on time, follow directions and get along well with coworkers and management personnel
  • Expected to attend technical classes when offered by management
  • Appearance must be neat and professional

Job Type: Full-time

Required experience:

  • Forklift Repair: 3 years

Required education:

  • High school or equivalent

Racking & Conveyor

Job Summary

Cover all functions related to the selling and managing the installation of customer warehouse racking and conveyor systems.

Responsibilities and Duties

  • Develops new accounts
  • Secures orders from existing customers either through visiting the customer facility or contacting by phone
  • Secures opportunities to quote on customer requirements
  • Follows up (by phone or visit) on quotations submitted to customers
  • Communicates directly with new and existing customers to explain features and merits of products and/or services offered
  • Work with CAD vendor for all drawings and blueprints
  • Work with engineering vendor for all necessary seismic studies
  • Demonstrates products or services and provides assistance in the best application of product or services
  • Answers all customer questions concerning the products with appropriate referrals where required
  • Provides customer quotes using in-house company software
  • Closes transactions and takes orders
  • Investigates warranty claims on products and works with vendors to resolve
  • Contacts prospects and explains features and merits of products and services offered, utilizing persuasive sales techniques
  • Must keep current on all racking and conveyor product offerings
  • Write up quote for all systems jobs
  • Order product from the various vendors, obtaining the best pricing
  • Obtain all proper government permits to complete all jobs
  • Schedule installation through a third-party vendor, oversee all work is done to specifications and on time

Job Type: Full-time

Required experience:

  • Rack & Conveyor Sales: 2 years

Required education:

  • Bachelor’s