Job Summary

Service Agreement Consultants are responsible for growing Toyota Material Handling Solutions’ customer base by selling service maintenance agreements in an assigned territory within Los Angeles county. In addition, the position works as a liaison between the customer and the dealership on service issues.

Responsibilities and Duties

  • Grow customer base for Planned Maintenance, Guaranteed Maintenance and Vehicle Management System Guaranteed Maintenance plans, and service repair work in Los Angeles county
  • Aggressively quote and sell service maintenance. Coordinate with the customer and service department the corresponding maintenance services. Generate additional service repair work for Toyota Material Handling Solutions as a result of technician’s Planned Maintenance and Guaranteed Maintenance visits to the customer
  • Secure a completed credit application from the customer and submit it to Toyota Material Handling Solutions’ Credit Manager to establish the customer’s credit prior to the commencement of any service work. If alternative payment options are required, such as C.O.D., arrange for payment at time of service
  • Coordinate the scheduling of initial maintenance plan visit with the customer and internal Toyota Material Handling Solutions service personnel
  • Be an effective business partner to customers and prospects by understanding their service needs and striving to exceed customer expectations. Promote Toyota Material Handling Solutions as a “solutions provider” to the customer/prospects
  • Utilize Microsoft Dynamics CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications and post-sale follow-up
  • Keep close contact with customers to troubleshoot issues and help ensure positive Toyota Customer Satisfaction Program service survey results
  • Utilize available technology to be a more effective and efficient resource to Toyota Material Handling Solutions, its customers and prospects
  • Ensure professional development by participating in Toyota Material Handling and Toyota Material Handling Solutions training

Job Prerequisites

  • High School Graduate or equivalent
  • Strong sales and customer service skills required
  • Comprehensive Toyota material handling product knowledge preferred
  • Previous experience in an affiliated field, such as automotive or forklift, preferred
  • Strong computer skills including intermediate skills in Microsoft Office 365 Word, Excel, Outlook and Teams
  • Valid CA driver’s license with good driving record. Own an automobile and have auto insurance meeting Toyota Material Handling Solutions’ requirements
  • Ability to communicate on a professional level with customers, prospects, technicians, and Toyota Material Handling Solutions management and team members

Job Type: Full-time