Job Title: Rental Coordinator
Department: Rental Department
Job Type: Full-time, Non- exempt, Monday to Fridays, no nights/ weekends
Duties & Responsibilities:
- Provide efficient coordination between the rental department and customers and other departments. Ensure customer satisfaction, as well as the resolution of complaints and problems for the department.
- Receive and process rental requests.
- Fill rental requests and assign equipment.
- Interact with the rental technicians to manage inventory.
- Manage all rental contracts and maintain accuracy.
- Creates purchase orders.
- Process purchase orders and vendor invoices for payment.
- Process rental sales billing.
- Process rental credits.
- Process and manage all subrental equipment.
- Communicate with vendors and salespeople.
- Order attachments, batteries, chargers, etc. from vendors for rental sales orders.
- Assist rental manager with daily tasks.
- Assist salespeople with daily tasks as requested.
- Assist walk-in customers for rental sales.
- Assist call-in customers for rental sales.
- Keep customers updated on the status of their rental equipment orders.
- Responsible for monthly reconciliation of short term rental inventory.
- Track and manage inventory.
- Assist with TFS, TMHU, & TMHS audits.
- Back up for receptionist for breaks and lunches.
Qualifications:
- Industry specific knowledge in rental.
- High school graduate.
- Excellent customer service aptitude and attitude.
- Experience in a material handling company, service department.
- Experience in MS Word, Excel (or other spreadsheet software) & MTA System applications as it relates to the rental department.
- Strong 10-key experience.
- Good communication skills.
- Ability to work well under pressure.
- Ability to be clearly understood while on the telephone.
- Ability to type 35-45 wpm.
- Must be reliable and punctual.
- Must be physically able to operate a telephone, computer, printer, calculator, fax and copy machines.
- Must be physically able to sit, speak and interact with other company associates on the rental sales orders.
- Must be physically able to walk, climb up/down, squat and kneel in order to demonstrate rental units to prospective customers, as well as to coordinate rental paperwork to correct rental unit.
- Must be physically able to lift 25 lbs. unaided, bend and stoop in order to do rental department filing and in order to retrieve rental sales files/binders from storing/filling areas to desk and back again.
Experience:
- Equipment Rental: 1 year (Required)
- Material Handling: 1 year (Preferred)
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Pay: $17.00 – $21.00 per hour
Work Location: On-Site