Job Summary

Provide efficient coordination between the rental department and customers and other departments. Ensure customer satisfaction, as well as the resolution of complaints and problems for the department.

Responsibilities and Duties

  • Receive and process rental requests.
  • Fill rental requests and assign equipment.
  • Interact with the rental technicians to manage inventory.
  • Manage all rental contracts and maintain accuracy.
  • Creates purchase orders.
  • Process purchase orders and vendor invoices for payment.
  • Process rental sales billing.
  • Process rental credits.
  • Process and manage all subrental equipment.
  • Communicate with vendors and salespeople.
  • Order attachments, batteries, chargers, etc. from vendors for rental sales orders.
  • Assist rental manager with daily tasks.
  • Assist salespeople with daily tasks as requested.
  • Assist walk-in customers for rental sales.
  • Assist call-in customers for rental sales.
  • Keep customers updated on the status of their rental equipment orders.
  • Responsible for monthly reconciliation of short term rental inventory.
  • Track and manage inventory.
  • Assist with TFS, TMHU, & TMHS audits.
  • Back up for receptionist for breaks and lunches.
  • Process and review commission information for salesmen.

Job Prerequisites

  • Industry specific knowledge in rental.
  • High school graduate.
  • Excellent customer service aptitude and attitude.
  • 3-5 years’ experience in a material handling company, service department.
  • Experience in MS Word, Excel (or other spreadsheet software) & MTA System applications as it relates to the rental department.
  • Strong 10-key experience.
  • Good communication skills.
  • Ability to work well under pressure.
  • Ability to be clearly understood while on the telephone.
  • Ability to type 35-45 wpm.
  • Must be reliable and punctual.

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