Job Summary

Primary responsibilities include selling all aftermarket products (parts, service and rental), generating maintenance agreements; and providing follow-up to customers.

Responsibilities and Duties

  • Increase customer base for Planned Maintenance (PM) or Full Maintenance (FM) service contracts, as well as, service repair work, parts and rentals
  • Promote the sale of parts, rentals and tires to retail customers within an assigned territory
  • Coordinate the credit approval process for new customers, including submitting credit applications to the Accounting Department and verifying that credit has been approved before service work is performed. For cash on delivery customers (COD), coordinate payments at time of service
  • Work with the customer and Toyota Material Handling Solutions’ Service department dispatcher to schedule service
  • Once service has commenced, follow up with the Service and Parts departments on parts availability and the progress of repairs. Communicate the schedule and any delays with customers
  • Inspect and quote repairs for lease return units
  • Make contact with new equipment customers as part of the Toyota Delivery Experience Program
  • Sell non-forklift products (allied) including but not limited to batteries, chargers and watering systems, Columbia utility vehicles and Kärcher sweepers and scrubbers
  • Sell Operator Safety Training courses and teach classes
  • Complete necessary Microsoft Dynamics CRM, Toyota E-Learning and other training
  • Perform other duties as assigned by your supervisor

Job Prerequisites

  • High School Graduate or equivalent; College preferred
  • Strong selling skills
  • Comprehensive Toyota material handling product knowledge helpful
  • Previous forklift experience; or experience in an affiliated field such as automotive
  • Previous customer service or sales experience
  • Must have a valid California driver’s license and a good driving record
  • Must have auto insurance meeting Toyota Material Handling Solutions’ insurance requirements
  • Ability to communicate on a professional level with customers, technicians and Toyota Material Handling Solutions team members
  • Good customer service aptitude and attitude is critical to the success in this position
  • Working knowledge of Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, Outlook and Teams
  • Familiarity with Microsoft Dynamics CRM is a plus

Job Type: Full-time