Job Summary

Account Managers are responsible for growing Toyota Material Handling Solutions’ customer base by selling new material handling equipment, used equipment, parts, service, rental sales and racking/warehouse systems in an assigned territory within Los Angeles county.

Responsibilities and Duties

  • Grow parts, service and rental sales volume and expand the customer base by selling new and used equipment in Los Angeles county
  • Develop annual business plan and goals. Provide monthly updates on achievements versus goals. Exceed all annual sales goals and expectations
  • Be an effective business partner to customers and prospects by understanding their business needs and striving to exceed customer expectations; promote Toyota Material Handling Solutions as a “solutions provider” to the customer/prospects
  • Actively solicit new business through cold calling. Qualify all leads within 12 hours. Answer emails and voice mails within 4 hours
  • Work up new equipment quotes in Toyota’s SAP system. Exceed the designated minimum number of quotes per month, as set by management
  • Promote and sell Toyota 360 Support Plus plans; as well as, Toyota Material Handling Solutions Planned Maintenance, Guaranteed Maintenance and Vehicle Management System (VMS) Guaranteed Maintenance
  • Understand and present financial merchandising solutions, prepare credit applications and product surveys; and evaluate off-lease and trade-in equipment
  • Utilize Microsoft Dynamics CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications, post-sale follow-up, surveys and lost orders
  • Manage Toyota’s Customer Satisfaction Program (CSP) survey verification process, meeting or exceeding the 11-day verification requirement. Keep close contact with customers to troubleshoot issues and help ensure positive survey results
  • Utilize available technology to be a more effective and efficient resource to Toyota Material Handling Solutions, its customers and prospects
  • Ensure professional development by participating in Toyota Material Handling and Toyota Material Handling Solutions training
  • Be open to coaching by your Vice President of Sales and other Toyota Material Handling Solutions managers

Job Prerequisites

  • High School Graduate or equivalent; College preferred
  • 3+ years of material handling industry knowledge and outside sales skills experience required
  • Strong computer skills including intermediate skills in Microsoft Office 365 Word, Excel, Outlook and Teams; plus, a working knowledge of SAP, Microsoft Dynamics CRM and DocuSign
  • Comprehensive Toyota material handling product knowledge helpful
  • Strong financial merchandising skills
  • Strong written and oral communication, organizational and time/territory management skills
  • Self-motivated, goal-oriented personality and ability to work independently with minimal personal supervision. Must be able to work long hours, sometimes 10-12 hours a day
  • Must have a valid California driver’s license and a good driving record. Own an automobile and have auto insurance meeting Toyota Material Handling Solutions’ insurance requirements
  • Ability to communicate on a professional level with customers, outside vendors and Toyota Material Handling Solutions team members
  • Obtain and keep current OSHA forklift driver certification

Job Type: Full-time